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This article explores ICICI Lombard car insurance claims and ICICI Lombard vehicle insurance claims including how to file a claim, what will be the documents required, and what could be the possible reasons for rejection of the filed claim. First, let’s look at the types of ICICI Lombard vehicle insurance claims.
ICICI Lombard Cashless Claim: You bring your vehicle to a network garage for repairs when you file a cashless claim. ICICI Lombard will pay the garage directly in this situation. You only have to pay your deductible.
ICICI Lombard Reimbursement Claim: In case of a reimbursement claim for your damaged vehicle, initially, you have to bear the expenses for the repair out of your pocket. After verification of all related documents, the insurer will reimburse the incurred cost. In this type of claim, it is not obligatory to get your vehicle repaired at the insurer’s network garage. You can take your vehicle to any workshop of your choice. Be sure to maintain all the repair bills accurately.
Step 1: Intimation
The insurer should be notified right away if the vehicle is stolen, is involved in an accident, or is damaged in any way. To notify the insurer, you can go to the insurer’s nearest branch or visit the insurer’s official website.
Step 2: Submission of Documents
Submit the required documents online and a surveyor will be appointed to analyze the state of damages to the vehicle. A list of documents required to register the claim is provided further in this article.
Step 3: Survey
The insurance company's surveyor will evaluate the damage and repair costs after the claim is filed. Any additional costs incurred, i.e., damages to uninsured parts must be covered by the insured.
Step 4: Claim Settlement
In case of a cashless claim, the company will pay the approved amount directly to the network garage which will repair your vehicle. In case of a reimbursement claim, this approved amount is paid to the policyholder.
This is totally subjective. In terms of speed, openness, and convenience, cashless claims have significant advantages. While reimbursement claims give you the freedom to choose your preferred repair workshop. Both systems have significant advantages, it is up to the policyholder to choose the one that is most suitable for the situation.
Yes, you can, provided that you have notified the insurer beforehand about the details of all modifications made by you.
No extra fee is to be paid to avail of cashless claim settlement.
Yes. Notify the insurer immediately after the accident, and take your vehicle to the garage of your choice. You can file a reimbursement claim and submit all the repair bills to the insurer. The insurer will settle the claim amount after verification of all required documents.