What is ICICI Lombard Vehicle Insurance Claim?

This article explores ICICI Lombard car insurance claims and ICICI Lombard two wheeler insurance claims including how to file a claim, what will be the documents required, and what could be the possible reasons for rejection of the filed claim. First, let’s look at the types of ICICI Lombard vehicle insurance claims.

Types of Vehicle Insurance Claims

ICICI Lombard Cashless Claim: You bring your vehicle to a network garage for repairs when you file a cashless claim. ICICI Lombard will pay the garage directly in this situation. You only have to pay your deductible.

ICICI Lombard Reimbursement Claim: In case of a reimbursement claim for your damaged vehicle, initially, you have to bear the expenses for the repair out of your pocket. After verification of all related documents, the insurer will reimburse the incurred cost. In this type of claim, it is not obligatory to get your vehicle repaired at the insurer’s network garage. You can take your vehicle to any workshop of your choice. Be sure to maintain all the repair bills accurately.

How to File ICICI Lombard Vehicle Insurance Claim?

Step 1: Intimation

The insurer should be notified right away if the vehicle is stolen, is involved in an accident, or is damaged in any way. To notify the insurer, you can go to the insurer’s nearest branch or visit the insurer’s official website.

Step 2: Submission of Documents

Submit the required documents online and a surveyor will be appointed to analyse the state of damages to the vehicle. A list of documents required to register the claim is provided further in this article.

Step 3: Survey

The insurance company's surveyor will evaluate the damage and repair costs after the claim is filed. Any additional costs incurred, i.e., damages to uninsured parts must be covered by the insured.

Step 4: Claim Settlement

In case of a cashless insurance claim, the company will pay the approved amount directly to the network garage which will repair your vehicle. In case of a reimbursement claim, this approved amount is paid to the policyholder.

Documents Required for Filing ICICI Lombard Vehicle Insurance Claim

  1. Accurately filled and signed claim form
  2. Vehicle insurance policy document
  3. Registration Certificate (RC) of the vehicle
  4. Driving License
  5. Copy of FIR (First Information Report) if applicable
  6. Payment receipts/bills once the repair has been done (in case of reimbursement claims)
  7. ‘No Trace Report’ of the insured vehicle from the police (in case of theft of insured vehicle)
  8. Duly filled and signed 26, 28, 29, 30, and 35 Forms (in case of theft of insured vehicle)
  9. Theft declaration from Regional Transport Office (in case of theft of insured vehicle)
  10. All sets of keys/Warranty Card/Service Booklets (in case of theft of insured vehicle)

Common Reasons for ICICI Lombard Vehicle Insurance Claim Rejection

  1. Fraud claim/ claiming wrong coverage amount
  2. Falsifying facts
  3. Improper functioning of the vehicle parts
  4. Lack of details required to process the claim
  5. Delayed claim intimation
  6. Negligence on part of the driver
  7. Driving without a license
  8. Intoxication.

FAQs - Frequently Asked Questions

Q1. Is a cashless system or a reimbursement system preferable?

This is totally subjective. In terms of speed, openness, and convenience, cashless claims have significant advantages. While reimbursement claims give you the freedom to choose your preferred repair workshop. Both systems have significant advantages, it is up to the policyholder to choose the one that is most suitable for the situation.

Q2. Can I file a claim after making modifications to a vehicle in ICICI Lombard?

Yes, you can, provided that you have notified the insurer beforehand about the details of all modifications made by you.

Q3. Does the insured individual have to pay a fee to use the cashless option in ICICI Lombard?

No extra fee is to be paid to avail of cashless claim settlement.

Q4. Will I be able to file an ICICI Lombard vehicle claim if I don’t go to an ICICI Lombard network garage?

Yes. Notify the insurer immediately after the accident, and take your vehicle to the garage of your choice. You can file a reimbursement claim and submit all the repair bills to the insurer.  The insurer will settle the claim amount after verification of all required documents.

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