WHAT IS THE SANCHAR SAATHI APP AND HOW DOES IT WORK

The Sanchar Saathi app, developed by the Department of Telecommunications, helps users secure their mobile phones, track lost or stolen devices, verify IMEI numbers, monitor SIM usage, and report telecom fraud. This government-backed platform ensures smartphone users across India with enhanced digital security and peace of mind.

Today, digital security in India has become a serious public concern. Nowadays, mobile phones serve as convenient gateways to banking, various entertainment media, e-learning, healthcare, and several government services. This makes mobile security more important than ever before. Moreover, the growing cases of mobile cloning, fake SIM cards, and spam calls used for financial frauds have increased security issues among individuals across India. The Department of Telecommunications (DoT) has developed an app called “Sanchar Saathi App” to counter such issues.

In this Quickinsure blog post, we will thoroughly understand about the Sanchar Saathi App, how it actually works, and how users can get notable benefits from this app.

What is the Sanchar Saathi app?

Sanchar Saathi App is a user-protection mobile application developed by the Department of Telecommunications, enabling users to monitor SIM usage, safeguard their devices, and report telecom-related threats. This telecom security platform was initially launched as a web portal and later as a mobile app.

The Sanchar Saathi government app represents an integration of multiple features into a single application, aiming to make telecom security more accessible to every user.

What Are the Main Uses of the Sanchar Saathi Government App?

Some of the main Sanchaar Saathi app uses are checking and reporting unauthorized or lost mobile numbers registered on individuals’ Aadhaar. With the help of this advanced mobile app, users can get access to protect their mobile phones in wider aspects. Here are the main uses of this government-powered app:

●Blocking Lost or Stolen Phones: The app allows users to block their lost phones through IMEI (International Mobile Equipment Identity) number, to prohibit its use across any mobile network in India.

● Reporting Fraudulent Communication: With the help of this platform, Individuals can report suspicious calls, SMS, or WhatsApp messages, which include phishing, impersonation attempts, and fake KYC alerts.

●Verifying Smartphone Authenticity: Individuals can utilize the app to verify the IMEI number to ensure whether the new or used mobile phones are genuine or not. This feature prevents them from purchasing tampered phones.

●Checking SIM connections linked to your ID: Through this advanced mobile app, users can view all mobile numbers registered using their ID proofs or request the removal of unauthorized connections.

●Reporting Spoofed International Calls: The Sanchar Saathi mobile app is designed to help users identify and report international calls that reflect on phones with Indian caller IDs.

●Registering Complaints Related to Spam or Unwanted Calls: Users can easily report spam or unwanted calls, and any kind of telecom guidelines violations.

Why Did the Government of India Launch the Sanchar Saathi App?

The Sanchar Saathi app was launched as a citizen-centric telecom security platform by the Department of Telecommunications in January 2025. On November 28, 2025, DoT issued a mandate stating that smartphone makers, including global and domestic brands, must pre-install the Sanchar Saathi app on new phones sold in India. However, now the government has clarified that the app is not mandatory and all smartphone users are free to install or uninstall it as per their preference.

The Sanchar Saathi app was introduced by the government of India to strengthen mobile security and secure telecom users. The app is mainly designed to address following concerns:

● Increasing rate of smartphone theft and illegal IMEI tampering

● Growing cases of cyber fraud and impersonation

● Rising issuance of unauthorized SIM issuance using stolen identities.

● Misuse of telecom infrastructure for financial scams.

Who Can Use the Sanchar Saathi App and Who Benefits the Most from It?

Individuals of any age group in India having a smartphone can use the Sanchar Saathi app. However, it benefits those citizens of the nation who experience or fear cyber fraud, lost or stolen phones, or identity misuse. It allows them to block devices, check IMEI number, or report any kind of suspicious activities for greater digital security peace of mind.

Who benefits the most from the Sanchar Sathi app?

●        People who are targeted by fraudulent calls, SMS, and WhatsApp messages

●        Victims of phone theft or loss

●        Buyers of user phones

●        Individuals concerned about identity

●        General users

Where Can Users Download the Sanchar Saathi App Safely?

Sanchar Saathi app download option is easily available through mobile application or through a web portal, namely, https://www.sancharsaathi.gov.in. Individuals can download the app directly from the Google Play Store or the Apple App Store by simply searching for “Sanchar Saathi”.

How Does the Sanchar Saathi App Work to Track and Block Stolen Phones?

One need to follow the below steps to track a lost or stolen phone using Sanchar Saathi:

●        Lodge a Police Complaint: Report the loss or theft of your mobile phone at the nearest police station.

●        Access the Sanchar Saathi Portal: Visit the official website at https://www.sancharsaathi.gov.in/

●        Choose “Block Your Lost/Stolen Mobile Handset”: Select this option to initiate the tracking and blocking process.

●        Provide the Required Information: Enter the device details, loss information, mobile owner’s personal details, OTP-enabled mobile number, and complete the declaration.

●        Click “Proceed”: Submit the form on the portal. Once submitted, you will receive a Request ID to track the status of your request.

After submission, the system notifies concerned authorities and mobile operators. If the device is used, alerts are generated to assist in tracing it. Reporting the loss promptly improves the chances of recovering your stolen or misplaced phone.

How to Check or Report a Lost or Stolen Mobile Using Sanchar Saathi?

After submitting the form, you can track the status of your lost or stolen mobile request through the Sanchar Saathi portal by following these steps:

●  Visit the Sanchar Saathi website at https://www.sancharsaathi.gov.in

●  Select “Block Your Lost/Stolen Mobile Handset” and click on “Check Request Status.”

●  Enter your Request ID in the required field.

● Complete the captcha verification.

●  Click Submit to view the current status of your request.

What is the Sanchar Saathi Helpline Number and When Should Users Call It?

Here are the following scenarios when individuals need to call the Sanchar Saathi helpline number:

● International calls usually come from numbers with a country code other than India (+91). However, in some cases, such calls may appear with an Indian number (+91) or no number at all.

● Subscribers are advised to report such incidents to the Department of Telecommunications via the toll-free numbers 1800 110 420 or 1963.

● Sometimes, your telecom service provider also sends this advisory via SMS.

● To lodge a report, you can visit the RICWIN section on the Sanchar Saathi portal.

Final Words

The Sanchar Saathi app is a comprehensive, government-backed solution that empowers users to safeguard their mobile devices, prevent fraud, and monitor SIM usage effectively. It ensures greater digital security and peace of mind for all smartphone users across India by providing features like IMEI verification, lost phone blocking, and reporting suspicious communications.

Visit Quickinsure to stay updated with the latest insurance products and other related things to secure your future!

FAQs:

1. What is the purpose of the Sanchar Saathi app?

It helps you track, block, and secure your mobile phone from theft, misuse, or fraud.

2. Is the Sanchar Saathi app free to use?

Yes, it’s completely free and provided by the Government of India.

3. What details are needed to block a lost mobile on Sanchar Saathi?

You’ll need your mobile number, IMEI, device invoice, and an ID proof.

4. Can I check the number of SIMs registered with my Aadhaar through Sanchar Saathi?

Yes, the app shows all SIMs linked to your Aadhaar and lets you report unknown numbers.

5. Is the Sanchar Saathi app safe and government-approved?

Absolutely. It's an official initiative taken by the DoT, making it secure and trustworthy.

6. Can I unblock my phone after recovering it?

Yes, you can submit an unblocking request through the app once you get your device back.


Published on - 06/02/2026