WHAT IS FASTAG AND EVERYTHING YOU NEED TO KNOW ABOUT IT

Did you know that FASTag is an RFID tag linked to your account, used to pay tolls on state highways, urban roads, rural roads, and expressways?

In the past, we used to stop at every toll gate to pay with cash or manually process card payments. This was a time-consuming process that often led to long queues, especially during peak hours. However, with the advent of digitization through 'FASTag,' we can now drive through toll plazas without stopping. The tag, which is attached to your vehicle's windshield, is scanned as you pass through the toll gate, automatically deducting the toll amount from your prepaid account. This not only speeds up the process but also reduces the chances of error, making travel more convenient.

In this article, we cover everything you need to know about FASTag, including its benefits, how to get FASTag online or offline, a list of banks that offer FASTag, and detailed steps for downloading it online.

What is FASTag ?

FASTag is an electronic device that simplifies toll payments on highways. It's a small sticker that attaches to your vehicle's windshield, allowing for quick and easy toll payments without the need to stop at toll booths.

How Does FASTag Work?

FASTag uses Radio Frequency Identification (RFID) technology. As you drive through a toll plaza, a reader scans your FASTag, deducting the toll amount from your linked account automatically—no need to stop. This seamless process helps avoid delays, keeps traffic moving, and ensures a smooth journey.

Understanding FASTag Technology

FASTag operates with a tiny chip embedded in the tag, storing your vehicle's information and account balance. Using RFID technology, the tag communicates wirelessly with the toll plaza’s reader. As your vehicle passes through, the reader instantly captures the tag’s details and processes the toll payment, ensuring a seamless transaction.

5 Benefits of Using FASTag

1. FASTag speeds up the payment process, helping you avoid long queues at toll plazas.
2. It eliminates the need for cash payments by automatically deducting the toll from your account.
3. Faster toll collection reduces traffic congestion at toll booths.
4. Payments are made electronically, so handling cash is unnecessary.
5. Many toll plazas have special lanes for FASTag users, ensuring even quicker passage.

How to Get FASTag Online or Offline

In this section, we will be discussing both the online and offline process of how to get FASTag for your vehicles.

Get FASTag Online

Follow the below steps for the online application process to get FASTag easily.

1. Visit the Website or App

Go to the website or mobile app of a bank or authorized FASTag issuer. Major banks like SBI, HDFC, ICICI, and others offer FASTags through their online platforms.

2. Select FASTag Option

Look for the FASTag section on the website or app. There is usually a dedicated section for FASTag services where you can start the application process.

3. Fill Out the Application Form

Complete the online application form with necessary details, such as your vehicle registration number, personal information, and contact details.

4. Upload Required Documents

Upload scanned copies of the required documents. These typically include:

• Vehicle Registration Document (RC)
• Identity Proof (Aadhar card, driving license, or passport)
• Passport-sized Photograph
• Proof of Address (if required)

5. Make Payment

Pay the required fee for the FASTag. Payment options usually include debit/credit cards, net banking, or other online payment methods.

6. Receive FASTag

After completing the application and payment, your FASTag will be processed and mailed to your address. You will get a confirmation email or SMS with the tracking details for security purposes.

7. Install FASTag

Once you receive your FASTag, affix it to your vehicle’s windshield according to the provided instructions.

 

Get FASTag Offline

The offline procedure to get FASTag for your vehicles involves the following steps.

1. Visit a Bank or Authorized Agent

Go to a bank branch or authorized FASTag agent near you. Many toll plazas also have counters where FASTags are issued.

2. Request a FASTag

Inform the bank or agent that you want to obtain a FASTag. The agent will provide you with the necessary forms and will guide you through the FASTag process.

3. Submit Document:

Provide the required documents, including:

• Vehicle Registration Document (RC)
• Identity Proof (Aadhar card, driving license, or passport)
• Passport-sized Photograph
• Proof of Address (if required)

4. Fill Out the Application Form

Complete the application form with your details. The bank or agent will assist you if needed.

5. Pay the Fee

Pay the fee for the FASTag, which can be done in cash, by card, or as per the bank’s payment options.

6. Receive FASTag

The bank or agent will issue your FASTag on the spot. You may also receive a temporary receipt or acknowledgment.

7. Install FASTag

Follow the instructions provided to affix the FASTag to your vehicle’s windshield. Ensure it is placed correctly to ensure proper scanning at toll plazas.

Both methods—FASTag online and offline FASTsg—are designed to make obtaining a FASTag easily.

 

Eligibility Criteria to Buy FASTag

To obtain a FASTag, you need to provide the below-required things:

1. Vehicle Registration Document: Proof of ownership of your vehicle.
2. Identity Proof: Such as an Aadhar card, driving license, or passport.
3. Passport-size Photographs For identification.
4. Bank Account Details: To link your FASTag with your account.

How to Use FASTag at a Toll Plaza

Follow these below simple steps to FASTag at Toll Gate.

• Approach the Toll Plaza: Drive towards the toll booth, ensuring your FASTag is visible to the reader.
• Enter the FASTag Lane: Use the lane designated for FASTag users.
• Automatic Scanning: The reader will scan your FASTag as you drive by.
• Payment Processing: The toll amount will be deducted automatically from your linked account.
• Continue Your Journey: After the payment is processed, you can proceed without stopping.

How to Link FASTag to Your Bank Account

Below is the procedure for linking your FASTag to bank account, allowing you to get it done quickly.

1. Access Your Bank’s Website or App

Log in to your online banking account or mobile app.

2. Find the FASTag Section

Look for the FASTag management option.

3. Enter FASTag Details

Provide the number of your FASTag and details about your vehicle.

4. Link Your Account

Select the bank account you wish to link and complete the process.

5. Receive Confirmation

You will get confirmation once your FASTag is successfully linked.

 

FASTag Facility Bank Provider List

Several banks offer FASTag services. List of some of the major banks include:

1. State Bank of India (SBI) FASTag
2. HDFC Bank FASTag
3. ICICI Bank FASTag
4. Axis Bank FASTag
5. Bank of Baroda FASTag
6. Punjab National Bank (PNB) FASTag
7. Union Bank of India FASTag

You can visit their websites or branches for more information on how to get and manage your FASTag.

Want to Transfer FASTag Balance to Your Bank Account?

Transferring your FASTag balance to your bank account is a straightforward process. Although FASTag is primarily used for toll payments and usually doesn't hold a large balance, you might occasionally have a refund or excess amount. In such cases, contact your FASTag issuer or bank directly. They will guide you through the process of transferring the funds to your bank account, ensuring you promptly receive any excess amount.

How to Download Your FASTag Statement

To keep track of your FASTag transactions, you can download your FASTag statement easily by following below step-by-step.

Step 1: Visit your bank’s website or mobile app where you have registered your FASTag.

Step 2: Look for the section related to FASTag or transaction history. From where you can download or view your statement, which provides detailed information about all your toll payments and other related transactions. Easy!

Choosing the Best FASTag in India

When selecting a FASTag in India, consider factors such as convenience, customer service, and compatibility with various toll systems. Major banks and financial institutions offer FASTags with varying features. It’s essential to choose one that aligns with your needs and provides reliable support.

Research different options and compare features to find the best FASTag that suits your driving requirements and offers good customer service.

Checking the KYC Status of Your FASTag

To ensure that your FASTag is compliant with Know Your Customer (KYC) requirements, you need to check its status. This can usually be done through the issuing bank’s website or mobile app.

Look for the KYC section, where you can see whether your FASTag is fully verified.

If any documents or updates are required, the platform will provide instructions on how to complete the KYC process.

Verifying the Registered Mobile Number for FASTag

Your FASTag is linked to a registered mobile number for communication and alerts.

If you need to check or update this number, log in to the portal provided by your FASTag issuer. There, you can view the currently registered mobile number and update it if necessary.

Ensuring that your mobile number is correct helps in receiving important notifications and managing your FASTag effectively.

Update your FASTag KYC Information Online

Updating your FASTag KYC information online is a simple process.

• Access the online portal or app of the bank or financial institution that issued your FASTag.
• Navigate to the KYC update section where you can upload or modify the required documents.
• Follow the instructions provided to complete the update, ensuring that your FASTag remains compliant with the regulations and continues to function smoothly.

Conclusion

FASTag’s monthly pass system has made traveling through toll plazas in India much easier. It’s an excellent option for frequent travelers, offering both cost savings and convenience. With a FASTag monthly pass, toll payments become effortless, making trips through toll plazas smoother.

Having a FASTag sticker is a smart choice for anyone looking to save time and enhance their travel experience.

FAQs

Q1. How to apply for SBI FASTag?

Ans: To apply for an SBI FASTag, you can either go online through the SBI website or app by filling out the form and uploading the necessary documents, or visit an SBI branch or authorized agent to apply in person and receive your FASTag immediately.

Q2. What documents are required for applying FASTag?

Ans: The documents required for applying for a FASTag include your vehicle registration document (RC), identity proof (such as an Aadhar card or driving license), a passport-sized photograph, and sometimes proof of address.

Q3. What are the charges of a FASTag?

Ans: FASTag charges typically include an issuance fee of around ₹100 to ₹200 and a refundable security deposit ranging from ₹200 to ₹500.

Q4. Who can buy FASTag?

Ans: FASTag can be bought by vehicle owners, fleet operators, and leasing companies, including individuals and businesses with vehicles.

Q5. How to secure FASTag?

Ans: To secure your FASTag, install it correctly on your vehicle’s windshield, keep it clean, and avoid tampering to ensure proper functioning at toll plazas.

Q6. How to get the FASTag sticker?

Ans: You will receive your FASTag sticker either by mail if you applied online or immediately upon application if you applied in person at an SBI branch or authorized agent.

Q7. Is FASTag mandatory for vehicle insurance?

Ans. Starting April 1, 2021, the Ministry of Road Transport & Highways requires FASTag to be mandatory when purchasing new third-party insurance, as per the amendments to CMVR 1989.

Q8. What are the new fastag rules for 2024?

Ans. As per the rules 2024 of the Government of India,  it is required to replace  FASTags older than 5 years and need to update the KYC details for those issued 3 years ago. Also, new rules suggest that linking the registration number and chassis number with your FASTag is a must.

Q9. What is FASTag 10 second rule at toll plaza ?

Ans. According to the new NHAI guidelines, the waiting time at toll plazas for the vehicle drivers should not exceed 10 seconds. If the waiting period goes beyond this limit, drivers are not required to pay the toll fee.