What is SBI Motor Insurance Claim?

This article explores SBI car insurance claims and SBI two-wheeler insurance claims including how to file a claim, what will be the documents required, and what could be the possible reasons for rejection of the filed claim.  First, let’s look at the types of SBI vehicle insurance claims.


Types of Motor Insurance Claims

SBI Cashless Claim: You bring your vehicle to a network garage for repairs when you file a cashless claim. SBI will pay the garage directly in this situation. You only have to pay your deductible.

SBI Reimbursement Claim: In case of a reimbursement claim for your damaged vehicle, initially, you have to bear the expenses for the repair out of your pocket.  After verification of all related documents, the insurer will reimburse the incurred cost. In this type of claim, it is not obligatory to get your vehicle repaired at the insurer’s network garage. You can take your vehicle to any workshop of your choice. Be sure to maintain all the repair bills accurately.

How to File SBI Motor Insurance Claim?

Step 1: Intimation

The insurer should be notified right away if the vehicle is stolen, is involved in an accident, or is damaged in any way. To notify the insurer, you can go to the insurer’s nearest branch or visit the insurer’s official website.

Step 2: Submission of Documents

Submit the required documents online and a surveyor will be appointed to analyse the state of damages to the vehicle. A list of documents required to register the claim is provided further in this article.

Step 3: Survey

The insurance company's surveyor will evaluate the damage and repair costs after the claim is filed. Any additional costs incurred, i.e., damages to uninsured parts must be covered by the insured.

Step 4: Claim Settlement

In case of a cashless claim, the company will pay the approved amount directly to the network garage which will repair your vehicle. In case of a reimbursement claim, this approved amount is paid to the policyholder.

Documents Required for Filing SBI Motor Insurance Claim

  1. Accurately filled and signed claim form
  2. Vehicle insurance policy document
  3. Registration Certificate (RC) of the vehicle
  4. Driving License
  5. Copy of FIR (First Information Report)
  6. Payment receipts/bills once the repair has been done (in case of reimbursement claims)

Common Reasons for SBI Motor Insurance Claim Rejection

  1. Fraud claim/ claiming wrong coverage amount
  2. Falsifying facts
  3. Delayed claim intimation
  4. Negligence on part of the driver
  5. Driving without a license
  6. Intoxication

FAQs - Frequently Asked Questions

Q1. What are the exclusions under SBI bike insurance policy?

SBI bike insurance policy does not cover any damage to the vehicle caused by war, terror attacks, invasion, foreign enemy action, civil war, mutiny, revolt, conflicts, radiation, or nuclear material/weapons.

Q2. How much of the loss will be covered with my SBI car insurance policy?

The insurer will cover the loss up to the limit of IDV printed on the policy.

Q3. Which factors affect the insurance claim?

Factors such as zero depreciation, deductibles, incomplete documents, delayed claim intimations, and wrong NCB details affect the insurance claim.

Q4. Which is the simplest way to raise an insurance claim with SBI?

Raising a claim online is the simplest and most efficient way to raise a claim. Just fill in your vehicle details, policy details, and damage details and you’re good to go!

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