What is Cholamandalam MS Motor Insurance Claim?

This article explores Cholamandalam MS car insurance claims and Cholamandalam MS two-wheeler insurance claims including how to file a claim, what will be the documents required, and what could be the possible reasons for rejection of the filed claim.  First, let’s look at the types of Cholamandalam MSvehicle insurance claims.

Types of Motor Insurance Claims

Cholamandalam MS Cashless Claim:You bring your vehicle to a network garage for repairs when you file a cashless claim. Cholamandalam MS will pay the garage directly in this situation. You only have to pay your deductible.

Cholamandalam MS Reimbursement Claim: In case of a reimbursement claim for your damaged vehicle, initially, you have to bear the expenses for the repair out of your pocket.  After verification of all related documents, the insurer will reimburse the incurred cost. Be sure to maintain all the repair bills accurately.

How to File Cholamandalam MS Motor Insurance Claim?

Step 1: Intimation

The insurer should be notified right away if the vehicle is stolen, is involved in an accident, or is damaged in any way. To notify the insurer, you can go to the insurer’s nearest branch or visit the insurer’s official website.

Step 2: Submission of Documents

Submit the required documents online and a surveyor will be appointed to analyze the state of damages to the vehicle. A list of documents required to register the claim is provided further in this article.

Step 3: Survey

The insurance company's surveyor will evaluate the damage and repair costs after the claim is filed. Any additional costs incurred, i.e., damages to uninsured parts must be covered by the insured.

Step 4: Claim Settlement

In case of a cashless claim, the company will pay the approved amount directly to the network garage which will repair your vehicle. In case of a reimbursement claim, this approved amount is paid to the policyholder.

Documents Required for Filing Cholamandalam MS Motor Insurance Claim

  1. Accurately filled and signed claim form
  2. Vehicle insurance policy document
  3. Registration Certificate (RC) of the vehicle
  4. Driving License
  5. Copy of FIR (First Information Report)
  6. Paymentreceipts/bills once the repair has been done (in case of reimbursement claims)
  7. ‘No Trace Report’ of the insured vehicle from the police (in case of theft of insured vehicle)
  8. Theft declaration from Regional Transport Office (in case of theft of insured vehicle)

Common Reasons for Cholamandalam MS Motor Insurance Claim Rejection

  1. Fraud claim/ claiming wrong coverage amount
  2. Falsifying facts
  3. Improper functioning of the vehicle parts
  4. Lack of details required to process the claim
  5. Delayed claim intimation
  6. Negligence on part of the driver
  7. Driving without a license
  8. Intoxication

Frequently Asked Questions

1. What are voluntary deductibles in my Chola MS policy?

A voluntary deductible is a minimum amount that you choose to pay from the claim amount. The policyholder is required to pay the amount before the insurer contributes to the rest of the claim value. For example, if your repair costs Rs. 12,000 and you choose a voluntary deductible of Rs. 4,000, this is paid in advance as an investment in your car's repairs. The insurer will cover the remaining claim amount up to the limits specified in the insurance policy.

2. When do I need to file an F.I.R.?

In case of an accident or theft of your vehicle, you should file an F.I.R. For claims including theft of vehicle, copy of F.I.R. is mandatory

3. Which factors affect the insurance claims?

Factors such as zero depreciation, deductibles, incomplete documents, delayed claim intimations, and wrong NCB details affect the insurance claims.

4. Which is the simplest way to raise an insurance claim with Chola MS?

Raising a claim online is the simplest and most efficient way to raise a claim. Just fill in your vehicle details, policy details, and damage details and you’re good to go!



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